Support
Welcome to 5D Waves support. We're here to help you with any questions or issues you encounter while using our meditation & relaxation app.
Contact Us
If you need assistance, please reach out to us:
Common Issues
Here are answers to common questions:
- Subscription Problems: If you're having issues with your $11.99/month or $59.99/year subscription, ensure it's managed via your app store account (Apple App Store or Google Play Store). Contact us at will@5dwaves.com for refunds, cancellations, or troubleshooting.
- App Crashes: Update to the latest version of 5D Waves and restart your device. If the issue persists, email us at will@5dwaves.com with details.
- Feature Access: Premium features (e.g., curated playlists, breathing visual) require an active subscription. Check your subscription status in the app or app store, or contact us for assistance.
- Sound or Visual Issues: If playlists or the breathing visual aren't working, ensure your device has a stable internet connection and the latest app version. Reach out for further support if needed.
- Deleting Your Account: If you wish to delete your account, you can do it directly through the 'Delete Account' option on the profile page in app. Reach out for further support at will@5dwaves.com with details.
Getting Started
Learn how to use 5D Waves effectively:
- Download the app and create an account to access basic features.
- Subscribe to our premium plan ($11.99/month or $59.99/year) for exclusive playlists and visuals.
- Explore curated soundscapes for sleep, focus, relaxation, and meditation, guided by our immersive breathing visual.
Privacy & Terms
For more information, visit our: